Terms

Terms and Conditions

Last updated: 28 July 2026

1. About Wanderhouse

Wanderhouse creates high-quality immersive previews of homes, venues and places to stay for buying and relocation agents, estate agents, developers, venues, hospitality businesses and private clients.

We professionally capture a property, venue or other agreed space and create a hosted immersive experience, allowing viewers to explore and move through the space remotely.

These terms apply to all Wanderhouse services unless we agree otherwise in writing.

2. Our service

Wanderhouse creates immersive previews using high-quality scanning equipment and processing software.

The final experience is designed to help buyers, agents, clients, guests and approved decision-makers understand the layout, flow and feel of a space before travelling, viewing, booking or buying.

Wanderhouse is not a property survey, valuation, structural inspection, legal report, planning report, environmental report or substitute for professional advice from a surveyor, solicitor, architect, engineer, planning consultant, mortgage adviser or any other professional adviser.

The preview is a viewing aid only.

3. What is included

Unless otherwise agreed in writing, the core Wanderhouse service includes:

Scanning of the agreed areas of the property or space

Creation of an immersive virtual experience

Hosted online sharing configured for the agreed audience and use

30 days of hosting from the date the final preview is made available

One round of minor amendments, where reasonably required

Compatibility with suitable VR headsets

Desktop and mobile viewing

Any additional areas, services, structures, access requirements or special requests must be agreed separately and may be charged as add-ons.

4. Pricing

Pricing depends on the size, complexity, purpose, scope and intended use of the space.

Residential projects start from £3,500 + VAT. Residential pricing is primarily based on internal floor area, with larger properties, separate buildings, extensive grounds and specialist requirements priced according to the agreed scope.

Venues, hotels and hospitality spaces are quoted individually because the areas being captured, the complexity of the project and the intended use of the immersive preview can vary considerably.

Prices may change from time to time, but the price for each project will be confirmed in the quote before work begins.

All prices are exclusive of VAT unless stated otherwise.

5. Additional charges

The agreed price covers the areas and deliverables stated in the quote only.

Additional charges may apply for:

• Annexes, outbuildings or separate structures
• Pool houses, gyms, basements, cinema rooms or leisure spaces
• Large gardens, grounds, garages, car barns, stables or external spaces
• Complex layouts, split-level homes, multiple staircases or unusual access
• Rush turnaround
• Travel outside our core Bath/South West service area
• White-label agent branding
• Enhanced private access or confidential listing setup
• Guided remote viewing support
• Extended hosting after 30 days
• Re-scans after staging, works or property changes
• Additional reporting, notes or annotations
• Additional amendments beyond the included round
• Any unusual complexity not included in the original quote

Where additional work becomes apparent during or after the scan, we will let the client know as soon as reasonably possible and agree any additional cost before continuing with that additional work.

6. Quotes and scope

Each quote will be based on the information provided to Wanderhouse before the project begins.

For a property, venue or other space, this may include:

• Property or venue address
• Internal floor area
• Floorplans
• Number of floors
• Property or space type
• Areas to be included
• Areas to be excluded
• Access arrangements
• Any known complexity
• Any confidentiality or privacy requirements
• Any requested turnaround time

The client is responsible for providing accurate information.

If the property or space is larger, more complex or materially different from the information provided, we may need to revise the quote.

7. Payment

Payment terms will be set out in the quote or invoice.

Unless otherwise agreed in writing, a booking is not confirmed until the required deposit or upfront payment has been received.

We may pause work, withhold delivery, suspend access or remove access to the preview if payment is overdue.

Any late payment charges, interest or recovery costs may be applied where legally permitted.

8. Access to the space

The client, agent, developer, seller, venue operator, owner or authorised representative is responsible for arranging access to the agreed space.

The space must be safe, accessible and ready to capture at the agreed time.

The client is responsible for making sure that all necessary permissions have been obtained from the property or venue owner, seller, occupier, landlord, managing agent, building management, operator or any other relevant party.

If we are unable to carry out the capture because access has not been arranged, permissions are missing, the space is unsafe, areas are inaccessible, or the space is not ready, additional charges may apply.

9. Preparing the space

To achieve the best result, the property, venue or other space should be prepared before capture.

This may include:

• Rooms being tidy and accessible
• Internal doors being unlocked
• Lights being working and available
• Blinds, curtains and lighting being set as desired
• Pets being secured away from scanning areas
• Occupants being informed that scanning will take place
• Private or sensitive items being removed or hidden
• Areas not to be scanned being clearly identified
• Vehicles, bins, clutter or temporary items being moved where needed

Wanderhouse is not responsible for moving heavy furniture, cleaning, styling, decluttering or preparing the space unless this has been agreed as a separate paid service.

10. Residential scope and separately quoted areas

Residential guide pricing covers the agreed internal floor area of the main property only. Venue, hotel and hospitality projects are scoped and quoted individually.

Unless specifically included in the quote, the following are not included:

• Annexes
• Guest houses
• Staff accommodation
• Outbuildings
• Pool houses
• Garages
• Car barns
• Stables
• External offices
• Garden rooms
• Large gardens
• Grounds
• Leisure facilities
• Cellars, basements or loft spaces not included in the agreed internal floor area
• Any other separate or specialist structure

These areas can often be included, but they must be agreed and quoted separately.

11. VR headsets and viewing equipment

VR headsets are not supplied or hired by Wanderhouse as part of the service.

The client, agent or end viewer is responsible for having access to a compatible VR headset, suitable device and internet connection.

Wanderhouse can recommend suitable headsets, but the purchase, setup, maintenance, account access, internet connection, software updates and safe use of any headset remain the responsibility of the client or end viewer.

Wanderhouse is not responsible for issues caused by the client’s own headset, device, browser, internet connection, battery level, software settings, account restrictions, user error or third-party platform changes.

12. Platform, private links and access

Wanderhouse previews are hosted online through Wanderhouse and configured for the audience and purpose agreed in the quote.

Once the preview is ready, access may be provided through:

The Wanderhouse platform

A private viewing link

A secure client invite

Another approved access method agreed in writing

The client or partner may be given access to share the preview with the agreed buyers, clients, guests or decision-makers.

Where private access has been agreed, access is intended only for approved people and must not be shared publicly or with unauthorised people.

Where wider marketing, sales or booking use has been agreed, the preview may be shared with the intended wider audience within the usage rights set out in the quote.

We may use passwords, private links, expiry dates, access controls or other measures where needed to protect private previews.

13. Hosting period

The core service includes 30 days of hosting from the date the final preview is made available.

Extended hosting can be purchased separately.

At the end of the hosting period, access may be suspended, removed or archived unless extended hosting has been agreed and paid for.

We are not responsible for any loss caused by the client failing to extend hosting before access expires.

14. Privacy and confidentiality

Wanderhouse previews may contain private and sensitive property information.

The client is responsible for making sure that all people with access understand that the preview is private and must not be shared publicly unless agreed in writing.

We will take reasonable steps to keep private previews secure and access-controlled, but we cannot guarantee that any digital content shared online will remain completely confidential once access has been given to third parties.

The client should remove or hide any confidential, personal, valuable or sensitive items before scanning.

This may include:

• Family photographs
• Personal documents
• Financial papers
• Security systems
• Safes
• Valuables
• Children’s personal information
• Vehicle registration plates
• Private artwork or collections
• Anything the seller, occupier or client does not want visible

15. Health and safety when using VR

Some people may experience dizziness, nausea, eye strain, disorientation or discomfort when using VR.

Users should stop using the headset immediately if they feel unwell.

Users should only use VR in a safe, clear space and should follow all manufacturer guidance for their headset.

Children, vulnerable users or anyone with a relevant medical condition should only use VR with appropriate supervision and advice.

Wanderhouse is not responsible for injury, discomfort, damage or loss caused by unsafe or inappropriate use of VR equipment.

16. Delivery times

Estimated delivery times will be agreed before work begins.

Delivery times may vary depending on the size and complexity of the property, access conditions, technical processing time, client feedback, third-party issues, internet or platform issues or other circumstances outside our control.

Rush turnaround may be available for an additional fee, but must be agreed in writing.

Any delivery date or timeframe is an estimate unless we expressly confirm it as a guaranteed deadline in writing.

17. Amendments

One round of minor amendments is included where reasonably required.

Minor amendments may include small access changes, naming corrections or simple adjustments that do not require a re-scan or significant re-processing.

Further amendments, re-scans, major changes or changes caused by inaccurate client information may be charged separately.

A change is not considered minor if it requires substantial re-processing, re-editing, re-uploading, re-configuring access or returning to the property.

18. Re-scans

If a property, venue or other space changes after capture, an additional capture may be needed.

This may apply where:

• Furniture has moved significantly
• Rooms have been redecorated
• Staging has changed
• Building works have taken place
• Access areas have changed
• The client wants to add areas not originally scanned
• The original capture is no longer representative of the space

Additional capture is charged separately and will usually be quoted based on the amount of work required.

19. Use of previews

The preview is provided to help people understand a space before deciding whether to travel, view, enquire, book or buy. It may also be used for the property marketing, sales, booking or client-support purpose agreed in the quote.

It must not be relied on as a complete or guaranteed representation of the property, venue or other space.

Clients and viewers remain responsible for carrying out any normal due diligence appropriate to their decision. For property transactions this may include in-person viewings, surveys, legal checks, planning checks, title checks, mortgage checks and professional advice. For venue or hospitality bookings, it may include checking capacity, availability, accessibility, facilities, terms and any requirements that are important to the booking.

Wanderhouse does not guarantee that a viewer will like, shortlist, enquire about, visit, book, offer on, purchase, rent or otherwise proceed with a property or space.

20. Accuracy and limitations

We aim to create a high-quality immersive experience, but the final preview may be affected by:

Lighting

Weather

Property condition

Access restrictions

Reflective surfaces

Mirrors

Glass

Narrow spaces

Clutter

Furniture

Pets or people moving during scanning

Technical limitations

Processing limitations

Headset quality

Browser or device performance

Internet connection

Issues outside our control

The preview is not guaranteed to show every defect, issue, item, measurement, boundary, service, fitting, view, smell, sound, neighbour issue, local factor or environmental condition.

Room proportions, visual impressions and perceived scale may vary depending on the user’s headset, device, display settings and viewing method.

21. Intellectual property

Unless otherwise agreed in writing, Wanderhouse owns the intellectual property rights in the scan, immersive experience, processing files, visual assets, platform configuration and any related materials we create.

The client receives a limited licence to access and use the final preview for the agreed purpose during the agreed hosting period.

The client must not copy, resell, reproduce, reverse engineer, edit, distribute, publish, scrape, extract, download or commercially exploit the preview without Wanderhouse’s written permission.

White-label or wider usage rights must be agreed separately in writing.

22. White-label services

Where white-label services are agreed, the specific branding, access, usage rights, client communication and responsibilities will be confirmed in writing.

White-label use may incur an additional fee.

Unless agreed otherwise, Wanderhouse remains the creator and owner of the underlying scan and immersive experience.

The agent must not present Wanderhouse materials in a way that misleads clients about who created, hosts or supports the preview.

23. Cancellations and rescheduling

If a client needs to cancel or reschedule, they should tell us as soon as possible.

Cancellation or rescheduling charges may apply where we have already incurred costs, turned down other work, booked travel, attended the property, begun scanning, begun processing or allocated production time.

Where a consumer has statutory cancellation rights, those rights will be honoured.

If a client asks us to begin work during any applicable cooling-off period, they may be required to pay for the work carried out up to the point of cancellation.

If the service has been fully performed with the client’s express agreement during a cancellation period, the client may lose the right to cancel where legally permitted.

24. Delays outside our control

We are not responsible for delays or failure to deliver caused by events outside our reasonable control.

This may include:

• Access problems
• Missing permissions
• Illness
• Weather
• Travel disruption
• Equipment failure
• Software issues
• Internet or hosting issues
• Third-party platform problems
• Property safety concerns
• Client delay
• Seller delay
• Agent delay
• Occupier delay
• Power or lighting issues
• Any other event outside our reasonable control

We will take reasonable steps to minimise disruption and keep the client informed.

25. Client responsibilities

The client agrees to:

• Provide accurate information about the property or space
• Confirm the areas to be captured
• Arrange access and permissions
• Tell us about any safety, privacy or confidentiality concerns
• Make sure the space is ready to capture
• Pay agreed fees on time
• Use the preview only for the agreed purpose
• Ensure approved users use VR equipment safely
• Not share private access without permission
• Make sure any end viewer has access to suitable equipment
• Notify us promptly of any issue with access or the final preview

26. Partner and professional responsibilities

Where the client is a buying agent, relocation agent, estate agent, developer, venue operator, hospitality business or other professional representative, that organisation is responsible for:

• Making sure they have authority to instruct Wanderhouse
• Making sure access to the agreed space is properly arranged
• Making sure the relevant owner, seller, occupier or operator has given permission
• Sharing access only with approved people
• Explaining to their client that a VR headset is not supplied by Wanderhouse
• Not making promises about the service that Wanderhouse has not confirmed in writing

Making sure their client understands the preview is a viewing aid, not a survey or professional inspection

27. Liability

Wanderhouse will provide the service with reasonable care and skill.

We are not liable for:

• A viewer deciding not to proceed with a property, visit, enquiry or booking
• An owner, seller, occupier or operator refusing access
• Inaccurate information provided by the client, seller, agent, operator or third party
• Issues with the property or space that are not visible or not captured in the preview
• Loss caused by reliance on the preview instead of professional advice
• Client device, headset, browser or internet problems
• Third-party platform or headset issues
• Unauthorised sharing by the client, agent or approved users
• Indirect, consequential or loss-of-profit claims, where legally permitted

Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

28. Complaints

If the client is unhappy with the service, they should contact Wanderhouse as soon as possible so we can try to resolve the issue.

Where appropriate, we may offer corrections, reasonable amendments, a partial refund or another suitable remedy.

The client should give us a reasonable opportunity to put things right before seeking any other remedy.

29. Data protection

Where personal data is shared with Wanderhouse, it will be handled in accordance with our Privacy Policy.

The client should avoid including unnecessary personal data in areas being scanned.

The client is responsible for making sure any personal data visible in the property or space has been removed or that the necessary permissions have been obtained.

30. Governing law

These terms are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales, unless consumer law requires otherwise.

31. Contact

Wanderhouse hello@wanderhouse.co.uk www.wanderhouse.co.uk